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2019-05-25 17:01:06

Overview: The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences. The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York's Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre. Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams - the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG's NBA 2K League franchise. In addition, the Company features the popular original production - the Christmas Spectacular Starring the Radio City Rockettes - and through Boston Calling Events, produces New England's preeminent Boston Calling Music Festival. Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal. More information is available at www.themadisonsquaregardencompany.com Responsibilities: * Accountable for daily supervision and leadership of all security officers. * Demonstrate a positive attitude and operate with high energy throughout the entire shift * Function as a role model to front line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals * Ability to work collaboratively with other departments in an emergency. * Assess, evaluate and coach front line colleagues * Provide consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one) * Manage the content and delivery of pre-shift meetings * Responsible for all daily occurrences, incident reports, daily building reports, and documentation logs. * Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experiences * Highly responsive to emergencies in a fast paced, time sensitive environment. * Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment. * Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary. * Train and develop staff. * Recommend and enforce disciplinary actions as necessary. * Act as a liaison between upper management and staff. * Ensure all company policies and standards are being met. Qualifications: * The ideal candidate will have a minimum of 3-5 years' Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue. Previous security management experience required. * Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. * Demonstrated experience completing reports and documenting staff performance is essential * Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship * Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group * Comfortable with managing conflict and responding to customer problems with a sense of urgency * Ability to demonstrate success in managing multiple tasks while under tight deadlines * Experience motivating, and encouraging exceptional performance * Ability to hold team accountable for outcomes and monitor performance * Demonstrated experience coaching, mentoring and developing staff to perform at high levels * Commitment to providing a high-quality service experience for guests * Possess exceptional attention to detail and strong follow-up skills necessary * Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency * Must be available to work a flexible schedule mostly nights and weekends, holidays required * Must be willing to travel to other locations as needed * SUPERVISION: * Approximately 40 people * SPECIAL REQUIREMENTS OF THE JOB: * Ability to walk/stand for at least 7 hours per day * Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs. * Bending and constant motion is often required

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